News

  • Partnership to help thousands of people across Birmingham and Coventry understand what is fake and what is genuine when it comes to common frauds and scams
  • Over 55s with credit cards, loans or savings are more likely to be targeted by fraudsters and criminals

 

An awareness campaign has been launched to help those living in Birmingham and Coventry over the age of 55 to tackle the increasing threat of fraud. The Tackling Fraud programme is expected to benefit over 30,000 people over the age of 55, by giving them free advice and support about how to Spot and Stop fraud.

 

According to Experian, nearly a quarter (23.8%) of people over 55 were affected by fraud last year.

In the West Midlands, statistics from Action Fraud show that 58% of people who are victims of Advance Fee Fraud are aged over 50, whilst doorstep sales and bogus tradespeople continue to have the most detrimental impact on their victims.

Age Concern Birmingham, Age UK Birmingham and Age UK Coventry have been appointed by Outreach Solutions to lead the delivery of the campaign, which is funded by fraud and ID experts Experian, and the West Midlands Police and Crime Commissioner, David Jamieson. The charity will work with individuals and community groups to provide advice aimed at over 55’s on how to spot fraudulent activity and learn how to stop it happening to them, or people they know or care for.

 

West Midlands Police and Crime Commissioner David Jamieson said: “I am supporting this campaign to help elderly people protect themselves from fraud. The most effective way to tackle this crime is to help people spot the signs of fraud and make decisions to protect themselves. Simple steps like not responding to cold callers and not giving out your PIN can go a long way to keeping safe from the fraudsters.”

 

DC Rob Piper, from West Midlands Police’s Economic Crime Unit, said: “Whilst fraudsters do not often discriminate when searching for victims, those aged 55 and over often suffer the most.  The impact to this age group of falling victim of fraud can have devastating and long-lasting effects. Therefore, this project is a significant step forward to ensuring awareness is being provided to those aged over 55, in order to equip them with the skills to reduce the risk of them becoming victims of these types of crimes.”

 

Phil Rance at Experian said: “Our fraud analysis shows that criminals continue to target the elderly, particularly those with credit cards, loans and healthy amounts of savings.  By working with Outreach Solutions and their partners we are able to use our expertise in fraud to help people become more vigilant about protecting their personal data and change lives for the better.”

Top tips to help people protect themselves from fraud:

  • Never give your bank card or PIN to anyone
  • Never send money or pay fees to claim prizes or lottery winnings
  • Don’t be afraid to put the phone down to cold callers or to end the call with a brief “No, thank you”
  • Take your time and don’t be pressured into a commitment – ask questions or seek a second opinion from someone you trust
  • Don’t call unfamiliar numbers or reply to unsolicited texts as these may charge at premium rates
  • If it seems too good to be true, it probably is!

Anyone who has been affected by fraud should report it to Action Fraud by calling 0300 123 2040, or the Citizens Advice Consumer Helpline 03454 04 05 06, or visiting www.actionfraud.police.uk

 

Robert Smith from Outreach Solutions said: “After the success of our award-winning fraud prevention campaign across Nottinghamshire, Leicestershire & Derbyshire we are thrilled to be launching in Birmingham in what we hope is the first step in covering the West Midlands area. Fraud seriously impacts the lives of many people which can cause financial difficulty, breakdown in family relationships and a decline in physical and mental health, particularly amongst older people.  By helping people over the age of 55 understand common scams they are then able to take steps to protect themselves in the future.”

If you work with or support people over 55 either through your work, as a carer, or if you run or attend a social group – you should get involved. The campaign, via a series of short talks, provides information to groups and individuals who will learn all the hints and tips about how to spot fraudulent activity and protect themselves from becoming a scammers next victim.  For more information, contact Age UK Birmingham on 0121 437 0033 or Karen Barber at Age Concern Birmingham on 0121 362 3650, or Age UK Coventry on 024 76 231 999.

If you are an organisation who supports fraud prevention amongst older people then join us. View our prospectus here

 

  • Partnership set to help 20,000 over 55s understand the dangers of fraud.
  • Over 55s with credit cards, loans or savings are more likely to be targeted by criminals.

 

An awareness campaign has been launched to help those living in Derbyshire over the age of 55 to tackle the increasing threat of fraud. The Derbyshire Scam Watch campaign is expected to benefit over 20,000 people over the age of 55, by giving them free advice and support about the dangers of fraud. According to Experian, just under a quarter (23.8%) of people over 55 were affected by fraud last year.

 

North East Derbyshire CAB has been appointed by Outreach Solutions to lead delivery of the campaign, which is funded by fraud and ID experts Experian, and Derbyshire County Council. Commencing in June 2018, North East Derbyshire CAB will work with a range of individuals and community groups to provide advice aimed at over 55’s on how to spot fraudulent activity and stop it happening to them, or people they know or care for.

 

Councillor Carol Hart, Cabinet Member for Health and Communities, said: “We’re committed to protecting over-55s in Derbyshire from the emotional and financial harm caused by fraud. We are delighted therefore to launch the Derbyshire Scam Watch campaign which will allow us to offer free advice and support to help people spot fraudulent activity. We look forward to working with Experian, North East Derbyshire CAB and Outreach Solutions as we give people the tools to protect themselves, and the people they love, from fraudsters.”

 

Phil Rance from Experian, said: “Our fraud analysis shows that criminals continue to target the elderly, particulary those with credit cards, loans and healthy amounts of savings. By working with Outreach Solutions and their partners we are able to use our expertise in fraud to help people become more vigilant about protecting their personal data and change lives for the better.”

 

Top tips to help people protect themselves from fraud:

  • Never give your bank card or PIN to anyone
  • Never send money or pay fees to claim prizes or lottery winnings
  • Don’t be afraid to put the phone down to cold callers or to end the call with a brief “No, thank you”
  • Take your time and don’t be pressured into a commitment – ask questions or seek a second opinion from someone you trust
  • Don’t call unfamiliar numbers or reply to unsolicited texts as these may charge at premium rates
  • If it seems too good to be true, it probably is!

Anyone who has been affected by fraud should report it to Action Fraud by calling 0300 123 2040, or the Citizens Advice Consumer Helpline 03454 04 05 06, or visiting www.actionfraud.police.uk

Robert Smith from Outreach Solutions, said: “After the success of our award winning campaign across Nottinghamshire, Leicestershire & Glasgow we are thrilled to be launching in Derbyshire and building on their already successful Derbyshire Scam Watch campaign. Fraud seriously impacts the lives of many people which can cause financial difficulty, breakdown in family relationships and a decline in physical and mental health, particulary amongst older people. By helping people over the age of 55 understand common scams they are then able to take steps to protect themselves in the future.”

If you work with or support people over 55 either through your work, as a carer, or if you run or attend a social group – you should get involved. The campaign, via a series of short talks, provides information to groups and individuals who will learn all the hints and tips about how to spot fraudulent activity and protect themselves from becoming a scammers next victim. For more information, contact Angela Lobley at North East Derbyshire CAB on 0300 456 8437.

Outreach Solutions and Experian are proud to announce that the pioneering Tackling Fraud Together 2020 programme will next head to Derbyshire, where they expect thousands of citizens to benefit from fraud prevention techniques and tips, delivered through community outreach.

Derbyshire County Council who have been running Derbyshire Scamwatch across the region in conjunction with Citizens Advice wish to continue their efforts to help citizens to feel more empowered to spot and stop fraud, and have welcomed the partnership with Outreach Solutions Tackling Fraud Together programme.

The programme which was initially launched across Nottinghamshire, and which won Outreach Solutions the Nottinghamshire Police & Crime Commissioners Award for Partnership working in 2016, was  further expanded across Leicestershire & Rutland and Glasgow in 2017, thanks to generous funding from Experian and contributory funding from local sources.

Outreach Solutions is one of the UK’s leading and most extensive providers of community outreach and engagement services.

Robert Smith, Operations Director at Outreach Solutions said, “There are so many individuals and organisations, local authorities and police forces who are fighting separately to try to help combat fraud in their regions, and what we provide is a joined-up approach based on over 10 years of experience in delivering large-scale behaviour-change programmes”.

Tackling Fraud in Derbyshire is expected to launch in Spring 2018 and will be rolled out over a 6 month period, through a range of one to one activities and group events which will allow people to:

  • Recognise how to spot fraud
  • Build confidence in knowing how to deal with fraud
  • Feel empowered to reject fraudulent approaches
  • Build resilience and prevent financial loss and harm to physical and mental wellbeing from fraud
  • Know what to do if a scam takes place
  • Help protect others in the community

The Tackling Fraud Together programme relies on partnerships from the private, public and voluntary sectors working together for the same cause, and this model, pioneered by Outreach Solutions, has been recognised by Nottingham Police & Crime Commissioner’s Office who awarded Outreach Solutions their Partnership Award in 2016.

Monitoring of the programme has provided the following positive shift in behaviour:

  • 41% improvement in the number of people who thought they were less likely to fall victim
  • 51% more people were aware of the risk
  • 61% said that they were more at risk than they had realised
  • 86% saying they would report if they were scammed
  • 88% saying they have shared the messages with others

 

Speaking about delivery of the Tackling Fraud programme in Leicestershire, Jill Bindley from Age UK Leicester Shire & Rutland said, “I never felt that it would have such a vast impact on so many people. It has been an honour to go out to these people and help change lives.”

Derbyshire based social enterprise, Outreach Solutions, have been delivering information campaigns of social value across the UK for over 10 years.

Their Tackling Fraud Together 2020 programme is the latest in a long line of information campaigns they have managed which reach into the heart of communities, making individuals more empowered and knowledgeable about issues that are important.

Formally known as Digital Outreach, the organisation was set up in 2007 as a joint venture with two major charities to engage a number of target audiences with important messages around the Digital TV Switchover. It quickly became clear that the outreach model they had pioneered was highly effective in engaging audiences who are harder to reach and in encouraging individuals to take action.

Founder, Ian Agnew explains the model: “Outreach Solutions commission voluntary and community sector organisations to deliver messages and information which have a social value, through community groups, local networks and in-home services, and have to date provided the voluntary sector with a much needed £11.9 million of income. “

Outreach Solutions would like organisations who are seeking to show their commitment to tackling fraud to get involved.

Recent Tackling Fraud Together programmes across Scotland and the East Midlands have shown to provide a minimum return on investment of 8:1 i.e. every £1 invested in the programme reduces losses to individuals by £8, although based on some calculations of average losses affecting older people ROI is likely to be significantly greater.

Already, corporate sponsors Experian, have seen the benefits of partnering on the Tackling Fraud campaign as Jan Barrett, Head of Community Involvement, explains, “We’re dedicated to protecting the most vulnerable in society and our partnership has now helped more than 90,000 people become more vigilant about keeping their personal data safe and providing them with life-changing fraud prevention advice. We hope we can inspire like-minded organisations to follow suit and build on the great work already being undertaken.”

For further information or to find out how you can get involved contact Outreach Solutions on Tel: 01457 869714 or contact Robert Smith on 07540 123006

Trio

  • Outreach Solutions celebrate 10 Years of delivering ‘campaigns worth talking about’
  • 4.8 million people across the UK have been helped, engaged and informed through the work of pioneering social enterprise Outreach Solutions
  • £11.9 million invested in 3rd Sector organisations

 

Derbyshire based social enterprise, Outreach Solutions, celebrates 10 years of delivering information campaigns of social value across the UK.

Their Tackling Fraud Together 2020 programme is the latest in a long line of information campaigns they have managed which reach into the heart of communities, making individuals more empowered and knowledgeable about issues that are important.

Formally known as Digital Outreach, the organisation was set up in 2007 as a joint venture to engage a number of target audiences with important messages around the Digital TV Switchover. It quickly became clear that the outreach model they had pioneered was highly effective in engaging audiences who are harder to reach and in encouraging individuals to take action.

Founder, Ian Agnew explains the model: “Outreach Solutions commission voluntary and community sector organisations to deliver messages and information which have a social value, through community groups, local networks and in-home services, and have to date provided the voluntary sector with a much needed £11.9 million of income. “

The model has since been successfully transferred to other industry sectors and topics, ranging from health awareness to caring for the environment.

Today, Outreach Solutions programmes include Tackling Fraud Together 2020 – an award winning fraud prevention campaign aimed at the over 55’s which is rolling out across the country with the help of CSR funding from Experian, as well as providing information around the 4G mobile rollout on behalf of at800, and working with Northern Ireland Water to help reduce blockages and inform individuals and businesses on measures on how to save water.

To date, Outreach Solutions have reached 1.2 million individuals directly, with research suggesting an indirect reach of 4.8 million based on people passing the messages on through word of mouth.

Sarah Jones, Chair Of Outreach Solutions said: “We are extremely proud of our record of improving people’s lives and making a lasting difference for clients and delivery partners we have worked with, and will continue to develop strong partnerships with those organisations who share our values.”

 

A selection of 10 social value campaigns which Outreach Solutions have delivered throughout the UK over the past decade.

  • Digital TV Switchover and Switchover Help Scheme, UK
  • Tackling Fraud Together 2020 – Nottinghamshire, Leicestershire, Glasgow https://tacklingfraud.org/home/
  • Love Food Hate Waste – Sheffield, Nottingham
  • Free Childcare for 2 Year Olds, Liverpool
  • The Silver Line Launch – Jersey
  • Don’t Wait Insulate – Northern Ireland Water
  • Digital Inclusion Workshops – Lincolnshire, Yorkshire
  • Breast Cancer Awareness – North Trent
  • Keep it Clear – Anglian Water
  • 4G Mobile Service Rollout – UK

Take a look at our top 10 favourite photos from the past decade

IMG_4742

IMG_4746

Word search and biscuits were just part of the training session which was held at Age UK Leicester Shire & Rutland offices in June. Outreach Solutions held the briefing session for Age UK and RCC (Leices tershire & Rutland) who will be delivering the fraud prevention campaign across the county.

Over a 6 month period Age UK Leicester Shire & Rutland and RCC will be making contact and working with a range of community groups and individuals to provide advice on how to SPOT fraudulent activity, and STOP it happening to them or people they know or care for.

Kris Ward from credit reference agency Experian, a major funder of the campaign, was on hand to provide information on how to prevent identity fraud, whilst Det Sgt Mark Tuttle from Leicestershire Police provided insight and information which will help the two delivery partners get the key messages across to the people of Leicestershire.

The campaign is primarily aimed  at those who are aged 55+ who are deemed more susceptible to fraudulent approaches. It will look at some of the most common scams this age group encounter, and advise what people can do to protect themselves from becoming a victim of one. They will also be providing advice on how to report a scam and how to access help and advice.

Some of the hints and tips that are provided include:

  • Never disclose security details to anyone
  • Never send money or pay fees to claim prizes or lottery winnings
  • Don’t be afraid to put the phone down to cold callers or to end the call with a brief “No, thank you”
  • Take your time and don’t be pressured into a commitment – ask questions or seek a second opinion from someone you trust
  • Stay in control, don’t panic, ask questions

 

And the familiar, yet often ignored …. If it seems too good to be true, it probably is!

IMG_4747

 

For further information on the Tackling Fraud Together 2020 Programme, and how you can get involved, contact Outreach Solutions on 01457 869714 or visit www.tacklingfraud.org

Partnership set to help 30,000 over 55s understand the dangers of fraud. Over 55s with credit cards, loans or savings are more likely to be targeted by criminals.

 

An awareness campaign has been launched to help Glaswegians over the age of 55 to tackle the increasing threat of fraud. The Outreach Solutions’ ‘Tackling Fraud’ campaign is expected to benefit over 30,000 people over the age of 55, by giving them free advice and support about the dangers of fraud. According to Experian, one in five (20%) people over 55 were affected by fraud last year, with Glasgow amongst the areas with the highest number of cases of identity fraud in Scotland1.

 

Glasgow Council for the Voluntary Sector (GCVS) has been appointed by Outreach Solutions to lead delivery of the campaign, which is funded by fraud and ID experts Experian. Over a six-month period, Glasgow CVS will work with a range of individuals and community groups to provide advice aimed at over 55’s on how to spot fraudulent activity and stop it happening to them, or people they know or care for.

 

Robert Smith from Outreach Solutions, said: “After the success of our award winning campaign in Nottinghamshire, which helped over 15,000 people, we are thrilled to be launching in Glasgow. Fraud seriously impacts the lives of many people which can cause financial difficulty, breakdown in family relationships and a decline in physical and mental health, particulary amongst older people. By helping people over the age of 55 understand common scams they are then able to take steps to protect themselves in the future.”

 

Phil Rance from Experian, said: “Our fraud analysis shows that criminals continue to target the elderly, particulary those with credit cards, loans and healthy amounts of savings. By working with Outreach Solutions we are able to use our expertise in fraud to help people become more vigilant about protecting their personal data and change lives for the better.”

 

Experian are now offering a free identity fraud monitoring tool that alerts you when you are at risk of fraud. The tool can help spot the problem early. Their Victims of Fraud team2 also offers dedicated support to anyone who discovers their identity has been stolen. During the course of 2016, the team helped over 11,000 people reclaim their identity and restore their credit rating.

 

Top tips to help people protect themselves from fraud:

  • Never give your bank card or PIN to anyone
  • Never send money or pay fees to claim prizes or lottery winnings
  • Don’t be afraid to put the phone down to cold callers or to end the call with a brief “No, thank you”
  • Take your time and don’t be pressured into a commitment – ask questions or seek a second opinion from someone you trust
  • Don’t call unfamiliar numbers or reply to unsolicited texts as these may charge at premium rates
  • If it seems too good to be true, it probably is.

 

Anyone who has been affected by fraud should report it to Action Fraud by calling 0300 123 2040, or visiting www.actionfraud.police.uk

 

If you work with or support people over 55 in Glasgow either through your work, as a carer, or if you run or attend a social group – you should get involved. The campaign, via a series of short talks, provides information to groups and individuals who will learn all the hints and tips about how to spot fraudulent activity and protect themselves from becoming a scammers next victim. For more information, contact Jo Speirs at Glasgow Council for the Voluntary Service (GCVS) on 0141 332 2444.